Best Practical Solutions is the team behind Request Tracker (RT), one of the most widely-used open-source ticketing systems in the world, along with its companion application, Request Tracker for Incident Response (RTIR). RT and RTIR serve a diverse range of organizations across industries, including private and public companies, security teams, academic institutions, government agencies, and non-profits. Established in 2001, Best Practical Solutions has remained entirely self-funded.
As active participants in the free software ecosystem, they contribute to and benefit from it, with all of their code available on GitHub. RT itself is free software, meaning it is available to download, deploy, and modify without cost. Best Practical has built its business around providing a comprehensive suite of services to help customers maximize their use of RT. These services include managed hosting, commercial enterprise support, professional installation and upgrades, and custom development tailored to meet the specific challenges of individual organizations.
Every engagement, whether sponsored by a customer or completed for the broader community, brings the satisfaction of helping people solve real problems daily.